Terms of Use

These Terms of Use (“Terms”) govern your access to and use of FetchDue (the “Service”), operated by FetchDue, Inc. (“FetchDue,” “we,” or “us”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you agree on its behalf.

The Service

FetchDue helps agencies follow up on overdue invoices. It drafts reminders in your voice, sends them from your connected mailbox, reads replies, and proposes next steps such as payment plans. You review and approve what goes out — FetchDue does not send client messages without the controls you configure.

Your account

You are responsible for the activity under your account and for keeping your credentials secure. You must provide accurate information and promptly update it as needed. You must be authorized to connect any mailbox, accounting, or payment account you link to the Service.

Acceptable use

You agree not to:

• Use the Service to send unlawful, harassing, deceptive, or abusive messages.
• Contact people who are not genuine business contacts of overdue invoices.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Use the Service in violation of any applicable law, including messaging and privacy laws.

You are responsible for ensuring your follow-up practices comply with the laws that apply to you and your clients.

Your content and data

You retain ownership of your data — invoices, contacts, messages, and the content you connect or create. You grant us the limited rights needed to operate the Service for you, such as processing invoice data to draft and send reminders. We handle personal data as described in our Privacy Policy.

Approval and sending

Messages are sent from the mailbox you connect, under the approval settings you choose. You are responsible for reviewing drafts and for the messages that are sent under your account.

Fees

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. We may change pricing with reasonable notice; changes apply to the next billing period.

Intellectual property

The Service, including its software and design, is owned by FetchDue and protected by applicable laws. These Terms do not grant you any rights in our trademarks or brand.

Disclaimers

The Service is provided “as is” without warranties of any kind. FetchDue does not provide legal, tax, or accounting advice, and nothing in the Service is a substitute for professional advice.

Limitation of liability

To the fullest extent permitted by law, FetchDue will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use after changes take effect means you accept the updated Terms.

Contact

Questions about these Terms? Email us at hello@fetchdue.ai.